Triscott Educational Services Pty Ltd (TOID 6937) Logo
Triscott Educational Services Pty Ltd RTO 6937
Specialists in Integration Support and Education Support Training




CHC40213 Certificate IV in Education Support reflects the role of education support workers in a range of educational settings – including government and independent schools and community education settings. Education support workers provide classroom assistance and support to teachers and students, under broad-based supervision. Course participants include people who are currently working in a range of education and school settings.

A pre-requisite for enrolment in the Triscott Certificate IV in Education Support program is that the participant is currently employed on a part-time basis in a school setting OR has successfully completed the CHC30213 Certificate III in Education Support. An entry requirement for this program includes validated evidence in directly supervised support roles as an education support worker – as included in the individual’s Pre-Assessment Interview.

The program is offered over 48 weeks and participants require a training commitment of between 10-12 hours per week – acknowledging that much of the training/learning will be achieved and recognised ‘on-the-job’ in their current on-going workplace. In consultation with the participant and their workplace supervisor, a Triscott trainer-assessor will arrange workplace visits for each participant on an individual basis.


CHC40213 Certificate IV in Education Support consists of 17 units:
CHCDIV001 Work with diverse people
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCECE006 Support behaviour of children and young people
CHCEDS001 Comply with legislative policy and industrial requirements in the education environment
CHCEDS019 Support student’s mathematics learning
CHCEDS020 Support students’ literacy learning
CHCEDS021 Assist in facilitation of student learning
CHCEDS022 Work with students in need of additional support
CHCEDS023 Supervise students outside the classroom
CHCEDS024 Use educational strategies to support Aboriginal and/or Torres Strait Islander education
CHCEDS025 Facilitate learning for students with disabilities
CHCEDS028 Assist in production of language resources
CHCEDS031 Provide support to students with autism spectrum disorder
CHCEDS032 Support learning and implementation of responsible behaviour
CHCPRP 003 Reflect on and improve own professional practice
CHCPRT001 Identify and respond to children and young people at risk
HLTWHS001 Participate in workplace health and safety

After completing the qualification, what employment opportunities will I have?

After completing the training and assessment requirements and having demonstrated the required competencies, students could pursue a range of employment opportunities in a variety of education settings – within government and private schools - working as an education support worker, i.e. integration aide, teacher assistant, teacher aide and/or learning support assistant.

What skills will I have developed from the training?

  • Students will further develop their skills, knowledge and understandings when providing ongoing assistance and support to teachers and students (including students with additional educational needs and disabilities) while working under broad-based supervision.
  • Students will further develop their skills and understandings related to communicating effectively with teachers, working as part of an effective classroom team, supporting students with their learning and development – while complying with current legislative policy and workplace health and safety processes.

What qualification will I receive?

Nationally recognised training package qualification - CHC40213 Certificate IV in Education Support

What opportunities for further studies will I have?

Students could elect to continue their ongoing professional/vocational development by undertaking another nationally recognised course at a TAFE college or Diploma studies at a university.


How will I apply?

  1. Access the Triscott Educational Services Pty Ltd (TOID 6937) (Triscott) website enrolment page or contact Triscott by phoning the enrolment officer (0419 501 724)
  2. Complete the Triscott enrolment form, Pre-Enrolment Interview, privacy statement and complete the VTG Declaration (available on the website or from the enrolment officer) in the required format by the applicable published due date Triscott enrolment forms contain the mandatory standard enrolment questions as described in the VET Student Statistical Collection Guidelines
  3. Pay a $150 non-refundable deposit

What options do I have for submitting my enrolment application?

  • Email: attach signed and scanned documents to
  • Fax: 03 5962 4796
  • Australia Post: Triscott Educational Services – PO Box 1246, Healesville 3777

How will students be selected for the training?

  • Students seeking to secure a place in the training program are advised to apply using email, mail or fax.
  • Enrolments will be accepted in the order in which they are received at Triscott.
  • Enrolments will be processed by Triscott Educational Services from Monday 6th October 2014.
  • Enrolments will be accepted until a week before the date the training program is scheduled to begin.
  • If participants have particular needs, reasonable adjustments will be made.

Are there admission requirements for the qualification?

Currently working as an education support worker

  • Students will need to be currently employed in a school setting – working as an education support worker.
  • Generally, the worker will be employed between 15 and 22 hours per week.

Minimum education:

  • Students will need to have completed Year 10 or equivalent, i.e. a qualification at Certificate II level or higher or 2 years industry experience in a role that requires the use of written documentation and communication.

English Requirements:

  • Entry to the training program requires English proficiency to Year 10 level, or equivalent and completion of an approved English language test, e.g. ‘Triscott Training Needs Competency Document’.
  • All students are required to complete the ‘Triscott Training Needs Competency Document’ as part of the Enrolment process The document will be mailed with the confirmation of your enrolment, receipt of your deposit, invoice for your full payment and details about your induction session. Documents will be collected at this meeting.
  • Completed documents will be distributed to the appropriate assessor for assessing; summaries of results will be returned to trainers for reviewing; students will be consulted by trainers; original documents will be filed – as part of the student’s profile
  • Support is offered to students who require additional assistance to gain the required skills for their training
  • Note: all course materials and in-class delivery is conducted in written and spoken English

Computer requirements:

It is an expectation that Triscott students will have the ability:

  • to use the computer, mouse and keyboard
  • to save files and search the internet

Initial training session

  • Students will be advised of the date, time and venue for their initial training session. As this program is conducted on a flexible basis, students are able to enrol at the beginning of each term and work their way through the requirements – with trainer-assessor supervision. In some cases the student will complete the requirements of the qualification by the end of the year in which they enrolled. In other cases, the student will complete the qualification requirements within a 12-month time frame.
  • CEO will confirm individual students of their VTG eligibility and funding; and advise students how their enrolment in this program will affect future eligibility for funded courses.
  • Students will have original identification, eligibility and concession documents scanned and filed
  • CEO will confirm and sign details on the VTG Declaration
  • Triscott trainer-assessor will provide each student with their in-class Work-book
  • Triscott trainer-assessor will clarify explain Student Handbook and Course Information – including:
    • Course description
    • Possible employment opportunities
    • Duration of the Course
    • Course Fees
    • Course Pre-Requisites e.g. Pre-Assessment Interview
    • Work-place requirements – in relation to addressing the competencies
    • Units of competency
    • Refund policy
    • Submission and Re-submission of assessment tasks
    • Student Grievance, Complaints and Appeals policy and procedure
  • A Training Plan will be developed for each student – signed (and dated) by the CEO and the student

Participants will be provided with a copy of the TES Certificate IV in Education Support work-book

  • the workbook includes a copy of the learning and assessment materials for each unit of study
  • participants are expected to independently work through the material, completing all relevant learning activities

A pre-requisite for enrolment in the program is that the participant is currently employed on a part-time basis – generally working between 15-22 hours per week – in a school setting.

The program is offered over 48 weeks and participants require a training commitment of between 10-12 hours per week – acknowledging that much of the learning will be achieved ‘on-the-job’ in their current on-going workplace.

Trainers will arrange workplace visits for each participant on an individual basis – in consultation with the participant’s workplace supervisor.

Enrolment Form Details required

Student Number:
Your student number will be allocated after you have enrolled in Triscott training

Unique Student Identifier (USI Number)
The USI initiative will be supported through commonwealth legislation and a national ICT system and will provide accurate and comprehensive information about students’ training achievements and movements within the VET system.

The Unique Student Identifier (USI)

  • will enable students to obtain a complete record of their Vocational Education and Training (VET) enrolments and achievements from a single source.
  • will allow all of an individual’s training records – entered in the national VET data collection – to be linked.

Under the Student Identifiers Act 2014, each student’s USI is to be reported from 1 January 2015. All nationally accredited enrolments – irrespective of whether they occur under VTG or fee-for-service – are required to have a USI. From 1/10/14, each student can apply for a USI account through the USI website. Triscott is required to collect (and verify) each student’s USI before enrolment is finalised.

Victorian Student Number (VSN Number)
The Victorian Government has legislated and implemented a Victorian Student Number (VSN) for students in Victoria. The VSN is a student identification number that has been assigned by DEECD to all students in government and non-government schools, and to students below the age of 25 undertaking VET training.


What costs and other fees should I expect?

Course fees and costs are outlined below

  • Course fees and costs are outlined below
  • If a Course is already filled – the student will be notified
  • A non-refundable deposit of $150 is required when the Enrolment Form is submitted
  • Payment of the non-refundable deposit establishes the student’s place in the training program
  • After eligibility has been determined, students will be invoiced for the balance of their fees
  • Full payment of course fees will confirm the student’s enrolment in the training
  • Full payment of Course fees is required at least 7 days before the date that the student is scheduled to begin the training

Course Fees:

Course fees include all tuition and training costs.


Triscott currently has access to the government’s Skills First funding. Skills First funding is available to Australian residents who are up-skilling. For more information access: Skills First Website


Class materials

Students will be provided with an up-to-date work-book/manual at their initial training session. (Pre-Assessment Interviews will be used as a basis for each student’s work requirements)

Concessions and Refunds:

Concessions are not applicable to full-fee for service students.

Refund Policy:

  • Full refund will be organised if the training is cancelled, postponed (by more than 4 weeks) or if other arrangements cannot be made by Triscott – refunds will be transferred into the student’s nominated account.
  • If enrolment is withdrawn by a student (before the training starts) the $150 non-refundable deposit will be retained by Triscott and the balance of the student’s fees will be transferred into the student’s nominated account
  • No refund will be paid if the client withdraws after the training begins.


Course Code Course Title Enrolment Type Tuition Fee Materials & Admin Fee Total Fee - students
CHC40213 Certificate IV in Education Support Full fee enrolment $1350 $150 $1500
    Funded enrolment $250 $150 $400
    Funded with concession $50 $150 $200

The student tuition fees as published are subject to change given individual circumstances at enrolment


How long will it take me to complete the training?

This program has been developed to be delivered over a period of 12 x 2 hour in-class sessions – generally on a 3-weekly basis within school term dates.

Students are required to undertake further study and research in their own time – outside of the scheduled classes – to supplement the classroom delivery.

Student learning involves recognition of their current skills and experience in their workplaces, reinforcement of learning in the workplace, opportunities to develop individual and group skills and integration of on-the-job and off-thejob learning. Students are required to submit relevant documentation that supports their knowledge, understandings,
skills and competencies – based on their workplace responsibilities.

  • Workshop sessions will be delivered using a combination of:
    • individual and group activities
    • simulations
    • skill practice sessions
    • written assessments
    • oral questioning - lead by the facilitator
    • project based assessment activities
  • For accreditation purposes, students are required to undertake a range of assessment tasks, provide additional training records, written and/or verbal references, supervisor reports and other relevant evidence.

How will I be assessed?

  • Assessment is a necessary part of the training for the Certificate IV in Education Support.
  • Students will be assessed with a combination of written work, projects, case studies, in-class activities, supporting documentation, on-the-job tasks, workplace observations, supervisor reports, etc.

Students will be provided with a copy of the Triscott Certificate IV in Education Support Work-book and an accompanying Task document.

  • The Work-book includes a the learning and assessment materials for each unit – with additional reading and resources for the student.
  • Students are expected to work through the material, completing any relevant learning activities
  • Students are expected to provide supporting documentation to support their learning and competencies

Recognition of Prior Learning (RPL) and Credit Transfer

RPL recognises the student’s previous learning, life experiences, work experience, any training provided in the workplace and measures it against the units of study of the Certificate IV in Education Support.

Students who have completed units from a course at another RTO will be granted Credit Transfer on presentation of an original Statement of Attainment or verified transcript award from that RTO.

Am I required to complete a Work-placement?

  • Students currently employed in a school setting AND undertaking the Triscott Certificate IV in Education Support program are not required to complete a separate Work-place project.
  • Students who have successfully completed a Certificate III in Education Support AND are undertaking the Triscott Certificate IV in Education Support program will be required to complete an additional 100-120 hour work-placement.
  • Student attendance will be recorded on a sessional roll – ensuring that the student attends the relevant units Relevant units will be determined with the trainer-assessor on an individual basis – depending on the individual student’s current and past experiences, training and knowledge.
  • Participation in in-class activities will be observed and noted by the trainer-assessor
  • Observation and recording of skills in an actual classroom will be signed off by a classroom supervisor
  • Demonstration of competency within the workplace will be endorsed by a workplace supervisor

Privacy statement

  • Protecting an individual’s privacy and personal information (that is, the privacy of students, trainers and assessors) is important to Triscott management and staff.
  • Triscott endeavours to maintain the highest level of confidentiality of the information it collects from students.
  • Triscott’s privacy policy supports and endorses the national and state privacy standards.
  • Personal information on the enrolment forms is required by the government for statistical purposes.
  • Students who require access to their training records need to provide Triscott Educational Services’ administration with a written request. The information will be available within 7 working days.

Evaluation Forms

Student feedback is collected and analysed:

  • to assist with continuous improvement processes, students are given opportunities to provide feedback – during the course and at course completion
  • students are provided with Norrish-Reid Services feedback forms in their resource work-books AND the forms are also submitted to students via Survey Monkey.
  • feedback data is also collected via the AQTF Learner and Employer questionnaires when students have completed recording of their Work-place Experience/s.

Complaints and Appeals

  • Students have a right to discuss any of their concerns. If the concern cannot be resolved - a grievance form is available from Triscott Educational Services.
  • Triscott will ensure that any complaints are handled in a fair and efficient manner – should they arise. All concerns will be given due respect.
  • Any complaint and its outcome will be recorded in writing. A written statement of the appeal’s outcome – including reasons for the decision – will be provided to all parties
    The Norrish-Reid evaluation form (included in the Work-book) provides students with an opportunity to express their concerns unanimously.

Complaints and Appeals Procedure:

The complaint and appeal procedures relate to the delivery of training and/or the student’s assessment.

The student is required to initiate the following:

  • An initial discussion with the relevant trainer/assessor about the grievance, complaint or appeal
  • If the grievance, complaint or appeal cannot be resolved through an initial discussion, then it can be taken to Triscott’s CEO

If the grievance, complaint or appeal cannot be resolved at the CEO level, the matter will then be referred to the Triscott Board of Management

If the grievance, complaint or appeal cannot be resolved internally, the CEO will advise the student of the appropriate body where the student can seek further assistance.

Each grievance, complaint or appeal and its outcome will be recorded in writing (and filed electronically) and each appellant will have an opportunity to present their case before an independent person or panel.

2019 CHC40213 CERTIFICATE IV IN EDUCATION SUPPORT - Proposed Training Arrangements

As our programs are based on flexible and independent studies - an initial meeting with the student/group of students will be organised with the CEO. Negotiated meeting and training times will then be developed with the trainer-assessor and the student/s. Generally, meetings will be arranged between 4.00 pm and 6.00 pm, every 3 weeks on pre-arranged dates. training can also be considered in school holidays and/or weekends (if requested).

Phone: 03 5962 4796
Mobile: 0419 501 724


Loretta is a wonderful teacher who has had a wealth of practical knowledge. It was very helpful to hear about lots of specific difficulties she has experiences and how she overcome them.

Essendon 2016

Barb is fabulous! Couldn’t imagine being taught by anyone else! Thanks Barb!

Seymour 2018