CERTIFICATE III IN EDUCATION SUPPORT

How will I apply?

Make an initial contact with Triscott Educational Services Pty Ltd (TOID 6937)

Email Triscott via [email protected]
OR
www.triscott.com.au,
OR
contact Triscott by phone: 0419 501 724 or 03 5962 2848.

Complete the Triscott Enrolment Documents

1. Complete the Triscott Enrolment form - complete all items, sign and date the 2021 SkillsFirst Declaration and the Privacy statement, i.e. pages 1-8 Note: Triscott enrolment forms contain the mandatory standard enrolment questions as outlined in the VET Student Statistical Collection Guidelines
2. Complete and submit the Pre Training (LLN) Competency Document
3. Complete and submit the SkillsFirst Pre Training Review Document
4. Arrange payment of a $150 non-refundable deposit

How can I submit my enrolment application?

• Email: attach the completed enrolment documents - signed and dated [email protected]
• Mail: completed documents – signed and dated - to Triscott Educational Services – PO Box 1246, Healesville 3777

Enrolment Form Details required

1. Unique Student Identifier (USI)
   Triscott is required to collect (and verify) your USI before your enrolment can be completed. Each student is encouraged to apply for their own USI through the USI website (www.usi.gov.au) Include your USI details on your enrolment form (page 4 – Item 21) OR forward your details directly to: [email protected]
2. Victorian Student Number (VSN Number)
   The Victorian Student Number (VSN) is applicable for students below the age of 25 who are currently undertaking VET training. The Victorian Government has legislated and implements a VSN for all students in Victorian government and non-government schools. The VSN is a student identification number that is assigned by the Department of Education and Training.
3. Student Number:
   Your student number will be allocated by Triscott Administration after you have been enrolled in Triscott training.

Are there admission requirements for the CHC30213 Certificate III in Education Support qualification

1. Initially, you are required to submit the 3 x completed documents – (i) Enrolment Form; (ii) Pre-Training (LLN) Competency document; and (iii) the SkillsFirst Pre-Training Review document.

   After the 3 documents have been received at Triscott, the CEO will conduct an oral interview / discussion with you:

   • to clarify any additional information, support or paperwork that is required
   • to confirm that the qualification meets your needs / goals and that the program is suitable for you

   Note: Additional support required: Enrolment Form (items 7-11) and Pre-Training Review (items 10,11 & 13)

   • You should indicate any additional needs that you might have in relation to completing the training.
   • Triscott will endeavour to access the appropriate assistance to support each student’s identified need

2. All students are required to attend a mandatory induction meeting
3. All students will be provided with a relevant Training Plan
4. Computer requirements.
   Students require access to the internet and basic computing skills to undertake this course. Students will need to develop the ability:
   • to use the computer, mouse and keyboard
   • to use Word and Excel
   • to save files and search the internet.
5. Physical requirements.
   Students will need to be reasonably physically fit as the work-placement may involve a variety of tasks that require a reasonable amount of physical activity, e.g. preparing indoor and outdoor areas for learning and recreation and assisting students with physical challenges (lifting or re-positioning students).

Mandatory induction sessions

As a part of Triscott’s Pre-Training Review – all students are required to attend an induction session before their training program commences. You will be reminded of the induction meeting details – the date, time and venue - for the relevant session. Current details are available at the end of this document. At the meeting, Triscott’s administration staff will have the opportunity to finalise and verify any incomplete paperwork.

Triscott trainers will provide each student with their initial in-class workbook. They will further explain information provided in the Triscott Handbook and Course information – including:

• Course description – including units of competency
• Possible employment outcomes
• Duration of the Course and student self-study and research requirements
• Course Fees
• Course Pre-Requisites
• Work-placement requirements (minimum 100 hours – maximum 240 hours)
• Refund policy
• Submission and re-submission of assessment tasks
• Student Grievance, Complaints and Appeals policy and procedure

What costs and other fees should I expect?

Course fees and costs are outlined below

• A non-refundable deposit of $150 is required when the student’s enrolment form is submitted – the deposit will confirm the student’s place in the training program
• If a course is already filled – the student will be notified and their deposit will be returned
• After eligibility for SkillsFirst funding has been determined, students will be invoiced for the balance of fees
• A deposit of $150, a completed Enrolment Form, Pre-Training (LLN) Competency document and SkillsFirst Pre-Training Review, attendance at an induction session will confirm the student’s enrolment in the training
• Full payment of course fees is required/preferred at least 7 days before the date that the program is scheduled to begin, i.e. at the Induction meeting.
• Full-fee paying students can request a Payment Plan (if required)

Course Fees:

Course fees include all tuition and training costs. Triscott has access to the government’s SkillsFirst funding for 2021. 2021 SkillsFirst funding is available to Australian residents who are up-skilling. For more information access: SkillsFirst Website

Concessions and Refunds:

Full-fee paying students are not eligible for concessions.

Refund Policy:

• A full refund will be organised if the training is cancelled, postponed (by more than 4 weeks) or if other arrangements cannot be made by Triscott – refunds will be transferred into the student’s nominated account.
• If enrolment is withdrawn by an applicant before the training starts, the $150 non-refundable deposit will be retained by Triscott and the balance of the student’s fees will be transferred into the student’s nominated account.
• No refund will be paid if the student withdraws after the training begins.

Class materials

Students will be provided with an up-to-date work-book/manual at the induction session. Work-placement Agreement documents and relevant materials will be included in the work-book/manual.

DOWNLOAD FEE INFORMATION

 

How long will it take me to complete the training?

The volume of learning recommended for a Certificate III qualification is typically 1-2 years (1200-2400 hours):

• The majority of Triscott students already have a significant amount of the relevant experience, skills or knowledge related to the required competencies; many have previous work-experience in another industry; and the experience, skills and knowledge are transferable. While ensuring that each student has fully absorbed the required knowledge and skills to work in the education-support sector – Triscott recognises that these students generally require a smaller amount of training. Volume of learning for these students is generally between 900-1200 hours, i.e. 9-12 months.
• For students who have no previous work-experience and/or no skills or knowledge related to the competency – the amount of required training would be expected to match the AQF volume of learning time-frame of 1200 – 2400 hours, i.e. between 12-24 months.
• Reasonable adjustments can be arranged for students who have particular needs. All students will be given the opportunity to fully absorb the required knowledge and to develop the skills required for the workplace. In these instances, the volume of learning might extend up to 4 years, i.e. 4800 hours through a mutually agreed program.

Training Delivery

In-class trainer-supervised training:
The training program has been specifically designed for delivery via a series of in-class, fully facilitated workshops – over a period of 15 x 6 hour in-class sessions – generally on a weekly basis within school term dates. In-class experiences are designed to assist the student:

• to develop the required knowledge, skills, understandings and competencies
• to prepare for a valid assessment
• to prepare for job readiness

Self-paced independent study and research time
Additional study, research and independent learning:

• Students are required to undertake study, independent research and to complete work-placement requirements in their own time – outside of the scheduled class time – to supplement the classroom delivery and to develop the required skills, knowledge and competencies (volume of learning is anticipated to be between 1200-2400 hours).
• Students can progress through the program at their own pace.
• Although the time allocated to complete the qualification is generally between 42-52 weeks (900-1200 hours) - a student who can make a commitment of 8 hours per week to additional study, research and independent learning could expect to complete the course in approximately 36-42 weeks.
• However, students who have been identified as having limited work/life experience – may require more time to develop their skills and knowledge in a work setting. These students may require additional time to complete their independent study and research. The time commitment for these students would be expected to be between 1200-2400 hours.

Note: students receiving Centrelink study benefits (education supplement) are advised to consult with their Centrelink coordinator to clarify their training requirements.

Work-placement

• Students are required to successfully complete a work-placement (minimum 100 hours – maximum 240 hours) in a school setting - to supplement and reinforce the in-class delivery.
• During the work-placement, student learning will be reinforced, skills will be further developed and competencies will be verified by a workplace supervisor.
• Appropriate tasks and projects will be completed to verify the student's knowledge, skills and competencies
• Students are responsible for arranging their own work-placement

Student Workbook

• At the initial induction meeting, students will be provided with a copy of the current Triscott Certificate III in Education Support workbook.
• The workbook includes (and outlines) the learning and assessment requirements for each section of learning.
• Students are expected to work through the material, completing any relevant learning activities and submitting their documentation within a specified timeframe.

On-line support

• Students are encouraged to access relevant resources to assist their research projects.
• Assessment tasks can be accessed via email.
• Students have access to trainer-assessor support on a regular basis. Either the CEO or another trainer-assessor will be available for email support on a Thursday between 6.30 pm and 9.00 pm. Student requests will be attended to within the specified timeframe or within 24 hours

Delivery modes:

The Triscott training program for CHC30213 Certificate III in Education Support has been specifically designed for delivery via an initial series of in-class, fully facilitated workshops.

The workshop sessions will be delivered using a combination of:

• attendance at class
• simulations
• skill practice sessions
• oral questioning – lead by the facilitator
• project based assessment activities

The knowledge and skills introduced and developed in the workshop sessions will be reinforced during a mandatory work-placement (minimum 100 hours – maximum 240 hours). The Workplace Tasks are a combination of observations, reflections, research, accessing relevant information from the educational setting and practical tasks related to student learning and classroom management.

How will I be assessed?

Assessment is a significant part of the Certificate III in Education Support training. Students will be assessed with a combination of written work, projects, case studies, in-class activities, portfolios, on-the-job tasks, workplace observations and supervisor reports. To support submission of your tasks, you will be provided with copies of:

• Triscott Certificate III in Education Support General Task Documents (Word) for each Section of the course (A1, A2, B and C). You will be expected to work through the General task materials and complete the associated learning activities within a specified timeframe (aligned to your Training Plan)
• Triscott Certificate III in Education Support Workplace Task Documents for each Section of the Course (A, B and C). You will work through these tasks within your own time-frame – depending on your individual circumstances. The majority of units will require a workplace supervisor to verify your skills and competencies.

Recognition of Prior Learning (RPL) and Credit Transfer

RPL recognises what the individual student has already learned from other courses, life experiences, work experience, any training provided in the workplace - and measures it against the units of study of the current qualification. Students can apply for RPL by completing the RPL process for any complete unit.

Students who have completed units from a course with another RTO will be granted Credit Transfer on presentation of an original Statement of Attainment or verified transcript award.

Am I required to complete a Work-placement?

• Yes - the knowledge and skills students develop in the in-class sessions will be reinforced during a mandatory work-placement in an education setting (100-hour minimum – 240-hour maximum) – supervised by a qualified staff member. The work-placement provides students with an opportunity to reflect on their learning and to put their new skills and knowledge into practice.
• Students are required to organise their own work-placements in an appropriate setting (VET policy).
• Students have access to a range of employers who are willing to support their work-place learning and assessment.
• The work-placement tasks are a combination of observations, reflections, accessing relevant information from the educational setting and practical tasks related to student learning and classroom management
• Students are required to obtain a voluntary worker ‘Working with Children Check’ before starting their work-placement. Students will be responsible for the costs of any such checks or any additional statutory requirements.
• When beginning their training, students are encouraged to think about their work-placement options. However, the first five in-class training sessions will provide students with the knowledge and understandings they will need to make a positive contribution to the classroom and the school environment.

Privacy statement

• Triscott’s privacy policy supports and endorses the national and state privacy standards.
• Protecting an individual’s privacy and personal information (that is, the privacy of students, trainers and assessors) is important to Triscott management and staff.
• Triscott endeavours to maintain the highest level of confidentiality of the information it collects from students.
• Personal information on the enrolment forms is required by the government for statistical purposes.
• Students who require access to their training records need to provide Triscott Educational Services’ administration with a written request. The information will be available within 7 working days.

Evaluation Forms

To support Triscott’s continuous improvement process, student feedback is collected and analysed during each course and at course completion. A section of the student workbook contains a variety of feedback forms, i.e.

• Mid-course evaluation forms - for students to complete at session 6 and submit to the trainer
• End-of course evaluation forms (Norrish-Reid Services feedback forms) are either collected by trainers at the last training session OR students submit them independently
• students and workplace supervisors have an opportunity to provide feedback data by completing the AQTF Learner and Employer questionnaires when students have completed their work-placements

Complaints and Appeals

• Students have a right to discuss any concerns. If the concern cannot be resolved with a discussion, a grievance form is available from Triscott Educational Services.
• Triscott will ensure that any complaints (should they arise) are handled fairly and efficiently and with due respect.
• Any complaint and its outcome will be recorded in writing. A written statement of the appeal’s outcome – including reasons for the decision – will be provided to all parties Both the Norrish-Reid Evaluation Form and the Mid-point Survey Form (included in the work-book) provide students with an opportunity to express their concerns anonymously.

Complaints and Appeals Procedure:

The complaint and appeal procedures relate to the delivery of training and/or the assessment process. The student is required to initiate the following:

• Discussion with the relevant trainer/assessor about the grievance, complaint or appeal
• If the grievance, complaint or appeal cannot be resolved through an initial discussion, then it can be taken to the CEO of Triscott

If the grievance, complaint or appeal cannot be resolved at the CEO level, the matter will then be referred to the Triscott Board of Management.

If the grievance, complaint or appeal cannot be resolved internally, the CEO will advise the student of the appropriate body where the student can seek further assistance.

Each grievance, complaint or appeal and its outcome will be recorded in writing (and filed electronically) and each appellant will have an opportunity to present their case before an independent person or panel.