CERTIFICATE III IN EDUCATION SUPPORT

How will I apply?

1. Access the Triscott Educational Services Pty Ltd (TOID 6937) website www.triscott.com.au, or contact Triscott by phone: 03 5962 2848 or 0419 501 724.
2. Complete the Triscott Enrolment form, 2019 Skills First Declaration and the Privacy statement, i.e. pages 1-8 of the 2019 Enrolment Form) Note: Triscott enrolment forms contain the mandatory standard enrolment questions as outlined in the VET Student Statistical Collection Guidelines
3. Pay a $150 non-refundable deposit

How can I submit my enrolment application?

• Email: attach signed and scanned documents to info@triscott.com.au
• Australia Post: Triscott Educational Services – PO Box 1246, Healesville 3777

How will students be selected for the training?

• Students seeking to secure a place in the training program are advised to apply using email or mail.
• Enrolments will be accepted in the order in which they are received at Triscott.
• 2019 Semester 2 enrolments will be processed by Triscott Educational Services from 1st April 2019.
• Enrolments will be accepted until a week before the date each training program is scheduled to start.
• For students with particular needs - reasonable adjustments will be considered and accepted.

Are there admission requirements for the qualification?

Minimum education:

• Certificate III students will need to have completed Year 10 or equivalent, i.e. a qualification at Certificate II level or higher OR 2 years industry experience in a role that requires the use of written documentation and communication

English Requirements:

• Entry to the training program requires English proficiency to Year 10 level OR equivalent OR completion of an approved English language test, e.g. ‘Triscott Pre-Training Competency Document’.
• As part of the enrolment process - all students are required to complete the ‘Triscott Pre-Training Competency Document’. The Pre-Training Competency Document will distributed to each student by email with confirmation of their enrolment.
• Completed Pre-Training Competency Documents will be distributed to the Triscott assessor for assessing; summaries of results will be returned to trainers for reviewing; students will be consulted by trainers – if additional support is required; original documents will be filed – as part of each student’s profile.
• Support is offered to students who require additional assistance - to gain the required skills for their training.
• Note: all course materials and in-class delivery are conducted in written and spoken English

Computer requirements:

• Students will need to have access to the internet and basic computing skills to undertake this course.
• Students will need to develop the ability:
  • to use the computer, mouse and keyboard
  • to use Word and Excel
  • to save files and search the internet.

Physical requirements

Students will need to be reasonably physically fit as the work-placement may involve a variety of tasks that require a reasonable amount of physical activity, e.g. preparing indoor and outdoor areas for learning and recreation and assisting students with physical challenges (lifting or re-positioning students).

Mandatory induction session

All students are required to attend an induction session before their training commences. Students will be advised of the date, time and venue for their induction session when they enrol.

• Students will submit their completed ‘Triscott Training Needs Competency Document’ – if not already submitted
• Triscott will provide students with their in-class Work-book
• Triscott trainers will explain Student Handbook and Course Information including:
  • Course description
  • Possible employment outcomes
  • Duration of the Course
  • Course Fees
  • Course Pre-Requisites
  • Pre-Training Competency Document requirements
  • 100-hour work-place requirements
  • Units of competency
  • Refund policy
  • Submission and re-submission of assessment tasks
  • Student Grievance, Complaints and Appeals policy and procedure
• Training Plan will be developed for each student – signed (and dated) by the CEO and the student

Enrolment Form Details required

Student Number:
Your student number will be allocated by Triscott after you have enrolled in Triscott training

Unique Student Identifier (USI Number)
Under the Student Identifiers Act 2014, each student’s USI is to be reported when the student enrols in a training program.  All nationally accredited enrolments – irrespective of whether they occur under VTG or fee-for-service – are required to have a USI.

The Unique Student Identifier (USI)

• Will provide accurate and comprehensive information about each student's training achievements and movements within the VET system
• Will enable students to obtain a complete record of their Vocational Education and Training (VET) enrolments and achievements from a single source.
• Will allow all of an individual’s training records – entered in the national VET data collection – to be linked.

Each student is required to apply for their own USI through the USI website www.usi.gov.au .

Please attach your USI details to your enrolment form (page 7) OR forward your details directly to info@triscott.com.au. Triscott is required to collect (and verify) each student’s USI before enrolment can be completed.

Victorian Student Number (VSN Number)
The Victorian Government has legislated and implemented a Victorian Student Number (VSN) for students in Victoria. The VSN is a student identification number that has been assigned by DET to all students in government and non-government schools, and to students below the age of 25 undertaking VET training.

What costs and other fees should I expect?

Course fees and costs are outlined below

• A non-refundable deposit of $150 is required when the student’s enrolment form is submitted - to establish the student’s place in the training program
• If a course is already filled – the student will be notified and the deposit will be returned to the student
• After eligibility has been determined, students will be invoiced for the balance of fees
• Full payment of course fees, mandatory attendance at an induction session and completion of the Skills First. Student Declaration will confirm the student’s enrolment in the training
• Full payment of course fees is required/preferred at least 7 days before the date that the program is scheduled to begin. However, students can request a Payment Plan (if required)

Course Fees:

Course fees include all tuition and training costs. Triscott has access to the government’s Skills First funding for 2019. Skills First funding is available to Australian residents who are up-skilling. For more information access: Skills First Website

Class materials

Students will be provided with an up-to-date work-book/manual at the induction session. Work-placement Agreement documents and relevant materials will be included in the work-book/manual.

Concessions and Refunds:

All students will initially be enrolled as full-fee paying students. Full-fee paying students are not eligible for concessions. Should this situation change, students will be dutifully notified – as soon as possible.

Refund Policy:

• A full refund will be organised if the training is cancelled, postponed (by more than 4 weeks) or if other arrangements cannot be made by Triscott – refunds will be transferred into the student’s nominated account
• If enrolment is withdrawn by a student before the training starts, the $150 non-refundable deposit will be retained by Triscott and the balance of the student’s fees will be transferred into the student’s nominated account
• No refund will be paid if the client withdraws after the training begins

 

How long will it take me to complete the training?

The training program involves approximately 600 hours and is delivered over a 42 week period

The program is specifically designed for delivery via a series of in-class, fully facilitated workshops.

The in-class program is delivered over a period of 15 x 5.5 hour in-class sessions – generally on a weekly basis within school term dates.

• Workshop sessions will be delivered using a combination of:
  • individual and group activities
  • simulations
  • skill practice sessions
  • written assessments
  • oral questioning - lead by the facilitator
  • project based assessment activities
• For accreditation purposes, students are required to successfully complete a range of assessment and research tasks and a 100-hour work-placement (details below)
• Students will undertake study, research and work-placement requirements in their own time – outside of the scheduled classes – to supplement the classroom delivery and to develop the required competencies.

How will I be assessed?

• Assessment is a necessary part of the training for the Certificate III in Education Support.
• Students will be assessed with a combination of written work, projects, case studies, in-class activities, portfolios, on-the-job tasks, workplace observations, supervisor reports.

Students will be provided with a copy of the Triscott Certificate III in Education Support work-book

• The work-book includes a copy of the learning and assessment materials for each unit.
• Students are expected to work through the material, completing any relevant learning activities.

Recognition of Prior Learning (RPL) and Credit Transfer

RPL recognises what the individual student has already learned from other courses, life experiences, work experience, any training provided in the workplace and measures it against the units of study of the Certificate III in Education Support.

Students who have completed units from a course at another RTO will be granted Credit Transfer on presentation of an original Statement of Attainment or verified transcript award.

Am I required to complete a Work-placement?

• The knowledge and skills students develop in the workshop sessions will be reinforced during a mandatory work-placement (100 hour minimum - 240 hour maximum) in an education setting – supervised by a qualified staff member.
• Students are required to organise their own work-placements in an appropriate setting. • Students have access to a range of employers who are willing to support their work-place learning and assessment.
• The work-placement tasks are a combination of observations, reflections, accessing relevant information from the educational setting and practical tasks related to student learning and classroom management.
• Students are required to obtain a voluntary worker ‘Working with Children Check’.
• Students will be responsible for the costs of any such checks or any additional statutory requirements.
• When beginning their training, students are encouraged to think about their work-placement. However, the first five in-class training sessions will provide students with the knowledge and understandings they will need to make a positive contribution to the classroom and the school environment. The work-placement provides students with an opportunity to put their new skills into practice.

Privacy statement

• Protecting an individual’s privacy and personal information (that is, the privacy of students, trainers and assessors) is important to Triscott management and staff.
• Triscott endeavours to maintain the highest level of confidentiality of the information it collects from students.
• Triscott privacy policy supports and endorses the national and state privacy standards.
• Personal information on the enrolment forms is required by the government for statistical purposes.
• Students who require access to their training records need to provide Triscott Educational Services’ administration with a written request. The information will be available within 7 working days.

Evaluation Forms

Student feedback is collected and analysed:

• To assist with continuous improvement processes, students are given opportunities to provide feedback
• During the course and at course completion − students are provided with Norrish-Reid Services feedback forms in their resource work-books
• Feedback data is also collected via the AQTF Learner and Employer questionnaires when students have completed their work-placements

Complaints and Appeals

• Students have a right to discuss any concerns. If the concern cannot be resolved, a grievance form is available from Triscott Educational Services.
• Triscott will ensure that any complaints (should they arise) are handled fairly and efficiently. All concerns will be given due respect.
• Any complaint and its outcome will be recorded in writing. A written statement of the appeal’s outcome – including reasons for the decision – will be provided to all parties The Norrish-Reid evaluation form (included in the work-book) provides students with an opportunity to express their concerns unanimously.

Complaints and Appeals Procedure:

The complaint and appeal procedures relate to the delivery of training and/or the assessment process. The student is required to initiate the following:

• Discussion with the relevant trainer/assessor about the grievance, complaint or appeal
• If the grievance, complaint or appeal cannot be resolved through an initial discussion, then it can be taken to the CEO of Triscott

If the grievance, complaint or appeal cannot be resolved at the CEO level, the matter will then be referred to the Triscott Board of Management.

If the grievance, complaint or appeal cannot be resolved internally, the CEO will advise the student of the appropriate body where the student can seek further assistance.

Each grievance, complaint or appeal and its outcome will be recorded in writing (and filed electronically) and each appellant will have an opportunity to present their case before an independent person or panel.