CHC40213 Certificate IV in Education Support Training and Assessment

CHC40213 Certificate IV in Education Support
Training & Assessment

How long will it take me to complete the training?

This program has been developed to be delivered over a period of 12 x 2 hour in-class sessions – generally on a 3-weekly basis within school term dates.

Students are required to undertake further study and research in their own time – outside of the scheduled classes – to supplement the classroom delivery.

Student learning involves recognition of their current skills and experience in their workplaces, reinforcement of learning in the workplace, opportunities to develop individual and group skills and integration of on-the-job and off-thejob learning. Students are required to submit relevant documentation that supports their knowledge, understandings,
skills and competencies – based on their workplace responsibilities.

  • Workshop sessions will be delivered using a combination of:
    • individual and group activities
    • simulations
    • skill practice sessions
    • written assessments
    • oral questioning - lead by the facilitator
    • project based assessment activities
  • For accreditation purposes, students are required to undertake a range of assessment tasks, provide additional training records, written and/or verbal references, supervisor reports and other relevant evidence.

How will I be assessed?

  • Assessment is a necessary part of the training for the Certificate IV in Education Support.
  • Students will be assessed with a combination of written work, projects, case studies, in-class activities, supporting documentation, on-the-job tasks, workplace observations, supervisor reports, etc.

Students will be provided with a copy of the Triscott Certificate IV in Education Support Work-book and an accompanying Task document.

  • The Work-book includes a the learning and assessment materials for each unit – with additional reading and resources for the student.
  • Students are expected to work through the material, completing any relevant learning activities
  • Students are expected to provide supporting documentation to support their learning and competencies

Recognition of Prior Learning (RPL) and Credit Transfer

RPL recognises the student’s previous learning, life experiences, work experience, any training provided in the workplace and measures it against the units of study of the Certificate IV in Education Support.

Students who have completed units from a course at another RTO will be granted Credit Transfer on presentation of an original Statement of Attainment or verified transcript award from that RTO.

Am I required to complete a Work-placement?

  • Students currently employed in a school setting AND undertaking the Triscott Certificate IV in Education Support program are not required to complete a separate Work-place project.
  • Students who have successfully completed a Certificate III in Education Support AND are undertaking the Triscott Certificate IV in Education Support program will be required to complete an additional 100-120 hour work-placement.
  • Student attendance will be recorded on a sessional roll – ensuring that the student attends the relevant units Relevant units will be determined with the trainer-assessor on an individual basis – depending on the individual student’s current and past experiences, training and knowledge.
  • Participation in in-class activities will be observed and noted by the trainer-assessor
  • Observation and recording of skills in an actual classroom will be signed off by a classroom supervisor
  • Demonstration of competency within the workplace will be endorsed by a workplace supervisor

Privacy statement

  • Protecting an individual’s privacy and personal information (that is, the privacy of students, trainers and assessors) is important to Triscott management and staff.
  • Triscott endeavours to maintain the highest level of confidentiality of the information it collects from students.
  • Triscott’s privacy policy supports and endorses the national and state privacy standards.
  • Personal information on the enrolment forms is required by the government for statistical purposes.
  • Students who require access to their training records need to provide Triscott Educational Services’ administration with a written request. The information will be available within 7 working days.

Evaluation Forms

Student feedback is collected and analysed:

  • to assist with continuous improvement processes, students are given opportunities to provide feedback – during the course and at course completion
  • students are provided with Norrish-Reid Services feedback forms in their resource work-books AND the forms are also submitted to students via Survey Monkey.
  • feedback data is also collected via the AQTF Learner and Employer questionnaires when students have completed recording of their Work-place Experience/s.

Complaints and Appeals

  • Students have a right to discuss any of their concerns. If the concern cannot be resolved - a grievance form is available from Triscott Educational Services.
  • Triscott will ensure that any complaints are handled in a fair and efficient manner – should they arise. All concerns will be given due respect.
  • Any complaint and its outcome will be recorded in writing. A written statement of the appeal’s outcome – including reasons for the decision – will be provided to all parties
    The Norrish-Reid evaluation form (included in the Work-book) provides students with an opportunity to express their concerns unanimously.

Complaints and Appeals Procedure:

The complaint and appeal procedures relate to the delivery of training and/or the student’s assessment.

The student is required to initiate the following:

  • An initial discussion with the relevant trainer/assessor about the grievance, complaint or appeal
  • If the grievance, complaint or appeal cannot be resolved through an initial discussion, then it can be taken to Triscott’s CEO

If the grievance, complaint or appeal cannot be resolved at the CEO level, the matter will then be referred to the Triscott Board of Management

If the grievance, complaint or appeal cannot be resolved internally, the CEO will advise the student of the appropriate body where the student can seek further assistance.

Each grievance, complaint or appeal and its outcome will be recorded in writing (and filed electronically) and each appellant will have an opportunity to present their case before an independent person or panel.


In 2019, Triscott’s CHC40213 Certificate IV in Education Support training will be organised around individual requests, e.g. after school sessions OR school holiday programs OR local group requests. All requests for training will be discussed and considered on an individual basis with the CEO.


Nationally reognised training

Triscott Educational Services is a private Registered Training Organisation (RTO 6937) Registered with the Victorian Registration and Qualifications Authority (VRQA). All Triscott training is nationally recognised. Contact Triscott Educational Services: or 03 5962 2848.